Patient Care Liaison

Where Exceptional Patient Experiences Are Built

At My Psychiatrist, patient care doesn’t begin when a provider enters the room.

It begins with preparation.

It begins with communication.

It begins with the people who create a seamless experience long before the appointment starts.

The Patient Care Liaison is one of those people.

This role sits at the intersection of patient experience, provider support, operational excellence, and continuity of care.

We are looking for someone who understands that every interaction matters. Someone who brings professionalism, emotional intelligence, accountability, and attention to detail into every conversation, every schedule, and every patient encounter.

Because trust is built through consistency.

And consistency is built by exceptional people.

The Why Behind the Role

Mental healthcare works best when patients feel:

• Guided
• Informed
• Supported
• Confident about what comes next

That level of trust is built through preparation, responsiveness, and follow-through.

As a Patient Care Liaison, you become the bridge between patients, providers, and the systems that keep care moving efficiently and professionally.

Your work directly impacts:

• Patient satisfaction
• Continuity of care
• Provider utilization
• Schedule optimization
• Practice performance
• Clinical workflow efficiency

This is not simply a front-office role.

This is patient experience and operational excellence working together in real time.

The Role

As a Patient Care Liaison at My Psychiatrist Oakland Park, you will support the daily operations of a growing physician-led mental health practice serving patients across psychiatry, therapy, psychological testing, TMS & neuromodulation, and specialty behavioral health services.

You will work closely with:

• Psychiatrists
• Psychiatric Nurse Practitioners
• Therapists
• Psychologists
• TMS providers
• Medical Assistants
• Practice Leadership
• Contact Center teams

Your work directly supports:

• Patient retention
• Provider schedule optimization
• Appointment readiness
• Continuity of care
• Front-office operations
• Patient engagement

What You’ll Own

Patient Experience & Front-Office Coordination

• Welcome and assist patients, visitors, and providers with professionalism and warmth
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out workflows accurately
• Verify demographics, insurance information, consent forms, and patient documentation
• Ensure patients feel supported, informed, and cared for throughout their visit

Scheduling & Provider Utilization

• Manage appointment scheduling and follow-up appointments based on treatment plans
• Maintain provider schedule accuracy and appointment integrity
• Identify and resolve scheduling discrepancies
• Support provider utilization through proactive schedule management
• Minimize scheduling gaps and barriers to patient access
• Take ownership of assigned provider schedules

Pre-Visit Planning & Appointment Readiness

• Complete Pre-Visit Planning (PVP) requirements within established timelines
• Confirm appointments at least 48 hours prior to scheduled visits
• Utilize:
  • Curogram
  • Telephone outreach
  • Approved communication platforms
• Verify patient readiness and appointment details
• Identify and resolve attendance barriers before they become missed appointments

Patient Communication & Retention

• Conduct outbound communication with patients regarding upcoming appointments
• Perform cancellation and no-show recapture outreach
• Reschedule cancelled appointments whenever possible
• Support continuity of care through proactive patient engagement
• Document all communication efforts accurately and completely

Documentation, Compliance & Workflow Support

• Accurately document:
  • Patient interactions
  • Appointment activity
  • Scheduling changes
  • Communication attempts
  • Patient concerns
• Maintain scheduling accuracy and documentation standards
• Ensure HIPAA compliance and patient confidentiality at all times
• Escalate urgent patient concerns appropriately

Financial & Administrative Support

• Collect copayments, deductibles, coinsurance amounts, and patient balances
• Verify insurance eligibility and patient registration information
• Ensure accurate documentation within the EHR system
• Support front-end revenue cycle integrity through accurate registration processes

Non-Negotiable Requirements

Required

• Minimum 1 year of experience in:
  • Healthcare administration
  • Patient access
  • Medical office operations
  • Front desk operations
  • Customer service
• Strong communication and interpersonal skills
• Exceptional customer service mindset
• Strong organizational and multitasking abilities
• Professional telephone etiquette
• High attention to detail
• Experience with EHR systems and scheduling workflows
• Ability to prioritize competing responsibilities effectively

Preferred

• Behavioral health experience
• Experience with:
  • Tebra
  • Curogram
  • RingCentral
• Bilingual English & Spanish
• Associate’s or Bachelor’s degree in Healthcare Administration or related field

What Success Looks Like

Successful Patient Care Liaisons at My Psychiatrist:

• Create seamless patient experiences
• Maintain scheduling accuracy above 98%
• Complete Pre-Visit Planning consistently and on time
• Successfully recapture cancelled and missed appointments
• Support provider utilization and office performance goals
• Build trust with patients through professionalism and responsiveness
• Operate independently while maintaining exceptional attention to detail

Patients feel supported.

Providers feel prepared.

Care moves forward efficiently.

What You’ll Find Here

Compensation & Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• PTO + paid holidays

Infrastructure & Growth

• Structured onboarding and training
• Clear performance expectations and development pathways
• Exposure to psychiatry, therapy, psychological testing, TMS, and specialty behavioral health services
• Growth opportunities within Practice Operations and leadership pathways

Environment

• Physician-led leadership
• Operationally sophisticated systems
• Collaborative multidisciplinary teams
• A culture built around accountability, professionalism, and patient trust

Why This Role Matters

Patients remember how they were treated long after they forget the details of an appointment.

The Patient Care Liaison helps shape that experience.

Your ability to create clarity, organization, responsiveness, and professionalism directly influences whether patients continue their care journey and whether providers can operate at their highest level.

That responsibility matters.

And it is valued here.

Why My Psychiatrist

My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.

Our integrated platform includes:

• Psychiatry
• Talk therapy
• Psychological testing
• TMS & neuromodulation
• SPRAVATO®
• Patient operations
• Clinical research

We are building systems that support both clinicians and patients—creating mental healthcare that is scalable, human, and built to last.

This role is part of that vision.

Ready to Build Something That Matters?

If you value professionalism, accountability, communication, and meaningful human impact—

See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com