Care Doesn’t Start With a Call Anymore. It Starts With a Message.
At My Psychiatrist, patient communication is evolving.
Today, trust is often built before a patient ever enters a clinic—through the speed, clarity, and professionalism of a single message.
That experience matters.
We are building a modern, high-performance patient communication system designed around responsiveness, emotional intelligence, operational precision, and continuity of care. The Patient Engagement Specialist plays a critical role in making that system work.
This is not basic texting.
This is real-time patient experience management at scale.
We are looking for someone who communicates with clarity, thinks operationally, and understands how to create trust—even through a screen.
The Why Behind the Role
Mental healthcare works best when patients feel:
- Seen
- Supported
- Informed
- Confident about what comes next
In today’s healthcare environment, that expectation increasingly lives within digital communication.
Patients expect:
- Fast responses
- Clear guidance
- Professional communication
- Seamless follow-through
At My Psychiatrist, the Patient Engagement Specialist helps create that experience consistently across every interaction—reducing friction, improving continuity of care, and helping patients feel connected to the system supporting them.
This role directly impacts:
- Patient trust
- Engagement continuity
- Scheduling efficiency
- Provider workflow
- Overall patient experience
The Role
As a Patient Engagement Specialist, you will serve as the primary point of contact for patients through text-based communication platforms—primarily Curogram.
You will support both new and existing patients across their care journey by ensuring communication remains:
- Timely
- Clear
- HIPAA-compliant
- Accurate
- Actionable
You will work closely with:
- Patient Access teams
- Clinical teams
- Operations leadership
- Scheduling and intake support teams
Your work helps ensure patients feel guided, informed, and connected throughout the care process.
What You’ll Own
Digital Patient Communication
- Manage high-volume patient communication through Curogram and related digital platforms
- Respond to inquiries regarding:
- Scheduling
- Services
- Care coordination
- Appointment support
- Guide patients through next steps with professionalism, efficiency, and emotional intelligence
- Maintain fast, organized, and responsive communication workflows
Patient Experience & Engagement
- Deliver a seamless and professional digital patient experience
- Maintain consistency in tone, clarity, and empathy across written communication
- Identify urgency or patient concerns and escalate appropriately
- Help reduce communication gaps and patient drop-off throughout the care journey
Systems, Documentation & Operational Precision
- Accurately document all patient interactions within EHR and CRM systems
- Maintain real-time accuracy across scheduling and patient communication records
- Ensure HIPAA compliance and confidentiality standards at all times
- Support appointment confirmations, intake coordination, and communication continuity
Cross-Functional Operational Support
- Collaborate closely with Patient Access, Clinical Operations, and provider teams
- Help maintain organized communication flow across departments
- Support operational initiatives focused on improving patient responsiveness and continuity of care
Non-Negotiable Requirements
Required
- Experience in:
- Healthcare customer service
- Patient communication
- Digital patient engagement
- Contact center operations
- Strong written communication and typing skills
- High attention to detail and documentation accuracy
- Comfort navigating CRM, EHR, and digital communication systems
- Ability to multitask while maintaining professionalism and responsiveness
- Strong judgment regarding escalation, urgency, and patient communication standards
Preferred
- Experience with:
- Curogram
- Tebra
- HubSpot or similar systems
- Behavioral health or healthcare experience
- Bilingual English & Spanish
What Success Looks Like
Successful Patient Engagement Specialists at My Psychiatrist:
- Respond quickly without sacrificing accuracy
- Create calm, organized communication experiences for patients
- Maintain professional and emotionally intelligent messaging
- Reduce communication delays and patient drop-off
- Keep documentation clean, accurate, and actionable
- Support providers and operational teams through strong coordination and follow-through
Patients feel informed.
Communication feels effortless.
Care moves forward smoothly.
What You’ll Find Here
Compensation & Benefits
- Competitive compensation
- Full benefits package
- 401(k) with employer match
- PTO + paid holidays
Infrastructure & Growth
- Structured onboarding and training
- Modern communication systems and operational support
- Growth opportunities into patient operations, access, and leadership pathways
- Exposure to one of Florida’s fastest-growing physician-led mental health organizations
Environment
- A modern, tech-enabled behavioral health organization built intentionally around patient experience
- A team focused on responsiveness, professionalism, precision, and human connection
- An organization scaling thoughtfully—with systems designed to support both clinicians and patients
Why This Role Matters
This is the new front door to care.
Patients expect:
- Speed
- Clarity
- Responsiveness
- To feel understood—even digitally
The Patient Engagement Specialist helps make that possible.
Every message shapes how patients experience the organization. Your ability to communicate with professionalism, empathy, and precision directly impacts whether patients remain engaged in their care journey.
That responsibility matters.
Why My Psychiatrist
My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations.
Our integrated platform includes:
- Psychiatry
- Talk therapy
- Psychological testing
- TMS & neuromodulation
- SPRAVATO®
- Patient operations
- Clinical research
We are building systems designed to support clinicians, improve patient access, and create mental healthcare that is scalable, human, and built to last.
This role is part of that vision.
Ready to Build Something That Matters?
If you value communication, structure, responsiveness, emotional intelligence, and meaningful human impact—
See yourself here? Let’s talk. Reach out directly: diana.paul@mypsychiatrist.com
To apply for this job email your details to dianapaul@mypsychiatrist.com
